Please read these terms carefully before using our website.
Effective Date: July 31, 2026
At Tamotia Art & Heritage, we understand that plans may change. This Cancellation Policy explains when and how orders can be cancelled.
Customers may request to cancel an order before it has been processed or dispatched.
Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Return & Refund Policy.
Custom-made, personalized, or commissioned artworks are created specifically for each customer.
Once the creation process has begun, these orders cannot be cancelled, modified, or refunded, except in cases where the product arrives damaged or an error has occurred on our part.
We reserve the right to cancel an order under certain circumstances, including:
Product is unavailable.
Payment could not be verified.
Incorrect pricing or product information due to technical errors.
Suspected fraudulent or unauthorized transactions.
Circumstances beyond our reasonable control.
If an order is cancelled by us after payment has been received, the full amount paid will be refunded to the original payment method.
Approved cancellations made before dispatch are eligible for a full refund.
Refunds are generally processed within 7 to 10 business days, depending on your bank or payment provider.
To request an order cancellation, please contact us as soon as possible through the Contact page on our website. Include your:
Order Number
Full Name
Contact Details
Reason for Cancellation
Our team will review your request and confirm whether the order is eligible for cancellation.
Tamotia Art & Heritage reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with the updated effective date.
If you have any questions regarding this Cancellation Policy, please contact us through the Contact page on our website. Our team will be happy to assist you.
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